How do I create my first trip?

Creating your first trip is easy! Follow these steps: 1. Click the "Start Planning" button on the homepage 2. Select your destination city from our curated list 3. Choose your travel dates (maximum 15 days for city trips) 4. Click "Create Trip" to receive personalized recommendations Your personalized itinerary will be created based on your destination and dates! You can then customize it by adding or removing attractions, adjusting the schedule, and adding personal notes.

What are the trip duration limits?

Trip duration limits are tailored to your trip type: • **Single-city trips**: Up to 15 days — most cities can be thoroughly explored in this timeframe • **Multi-city trips**: Up to 21 days — extra time for traveling between destinations • **Road trips**: Up to 30 days — designed for extended driving itineraries across multiple stops These limits keep itineraries focused, manageable, and ensure high-quality recommendations throughout your trip.

How do I create an account?

You can create an On Your Trip account in three ways: 1. Google Sign-In (Recommended): • Click "Sign In with Google" • Select your Google account • Grant minimal permissions (email and profile only) • Your account is created instantly 2. Email & Password: • Click "Sign Up" or "Create Account" • Enter your email address • Create a secure password • Verify your email address 3. Phone Number: • Click "Sign In with Phone" • Enter your phone number • Verify with SMS code All methods provide the same features and security.

What data does Google Sign-In collect?

On Your Trip uses Google Sign-In with minimal data collection: What we collect: • Google Account ID (for authentication) • Email address • Display name • Profile photo (optional) What we DO NOT access: • Gmail messages • Google Drive files • Calendar events • Contacts • Location history • Any other Google services We only request the minimum permissions needed for authentication. You can review and revoke access anytime in your Google Account settings.

Can I plan trips without creating an account?

Yes! On Your Trip offers Guest Mode: • Create and plan trips without signing in • Trip data stored locally on your device • 7-day retention period for guest trips • Full access to trip planning features When you're ready to sign in: • All guest trips automatically migrate to your account • No data loss - everything transfers seamlessly • Continue planning right where you left off Guest Mode is perfect for trying On Your Trip before committing to an account!

How do I reset my password?

To reset your password: 1. Go to the Sign In page 2. Click "Forgot Password?" 3. Enter your email address 4. Check your email for the reset link 5. Click the link and enter your new password 6. Confirm your new password The reset link expires in 1 hour for security. If you don't receive the email, check your spam folder or request a new link. For Google Sign-In users: Password reset is managed through your Google Account settings.

How is my account kept secure?

On Your Trip takes security seriously: • Encrypted data transmission (TLS 1.3) • Passwords hashed with industry-standard bcrypt • Firebase Authentication backend (Google Cloud) • Secure token management • GDPR and CCPA compliant • Regular security audits Best practices for you: • Use a strong, unique password • Enable two-factor authentication (if available) • Don't share your login credentials • Sign out on shared devices • Review account activity regularly

How do I choose a destination?

On Your Trip makes destination selection easy: 1. Browse featured destinations on the homepage 2. Explore by category: • Beach & Coastal • Mountain & Nature • Cultural Cities • Adventure Destinations • Romantic Getaways 3. Search for specific cities in the search bar 4. Filter by travel preferences and season 5. View destination details, ratings, and highlights Each destination includes: • Optimal visit duration • Best time to visit • Popular attractions • Average costs • User ratings and reviews

Can I change my trip dates after creating it?

Trip dates cannot be changed after creation, but you can adjust the duration: What You Can Do: • Add extra days to extend your trip • Remove days to shorten your trip • Rearrange activities across the adjusted days What Requires a New Trip: • Changing the start date • Changing the end date • Selecting a completely different date range To Add or Remove Days: 1. Open your trip and go to the itinerary 2. Use "Add Day" to extend your trip 3. Use "Remove Day" to shorten your trip 4. Rearrange activities as needed If you need different dates: • Create a new trip with the correct dates • Your previous trip remains available for reference • Copy ideas from the old itinerary to your new one

How do I add or remove attractions from my trip?

Managing attractions is simple: To add attractions: 1. Open your trip 2. Click "Browse Attractions" or "Add Activity" 3. Search or filter available attractions 4. Click "Add to Trip" on desired attractions 5. Choose which day to add them to To remove attractions: 1. Open your itinerary 2. Find the attraction you want to remove 3. Click the menu icon (•••) 4. Select "Remove from Trip" 5. Confirm removal You can also: • Reorder attractions by drag & drop • Move attractions between days • Add custom activities manually

Can I add notes and files to my trip?

Yes! On Your Trip supports notes and file attachments: For entire trip: • Click "Trip Notes" to add general notes • Attach documents (confirmations, tickets, etc.) • Add images (inspiration photos, maps) For specific attractions: • Click on any attraction in your itinerary • Select "Add Note" to write custom notes • Attach relevant files (booking confirmations, vouchers) • Upload photos or screenshots Supported file types: • Images: JPG, PNG, HEIC • Documents: PDF, DOC, DOCX • Maximum file size: 10MB per file All files are securely stored in your account.

How do I share my trip with others?

Share your trip with travel companions: 1. Open the trip you want to share 2. Click the "Share" button 3. Choose sharing method: • Email invitation • Generate shareable link • Invite by user email 4. Set permissions: • View Only - Can see itinerary but not edit • Can Edit - Full collaboration access Shared trip features: • Real-time updates for all collaborators • Activity comments and discussions • Shared notes and files • Coordinated planning • Everyone sees the same itinerary You can revoke sharing access anytime from trip settings.

How do I delete a trip?

To delete a trip: 1. Go to "My Trips" 2. Find the trip you want to delete 3. Click the menu icon (•••) 4. Select "Delete Trip" 5. Confirm deletion Important notes: • Deleted trips cannot be recovered • All notes and attachments will be removed • Shared collaborators will lose access • Past trips are archived, not deleted (for reference) Consider archiving instead: • Keeps trip history • Preserves memories and notes • Can reference for future trips • Doesn't clutter active trips list

How does itinerary generation work?

On Your Trip creates personalized itineraries based on: Your Trip Details: • Destination city • Travel dates and duration (up to 15 days) Curated Recommendations: • Popular attractions in your destination • Optimal timing and sequencing • Travel distances and logistics • Seasonal considerations • Local insights and tips The Result: • Day-by-day schedule • Balanced activity levels • Realistic time allocations • Meal and rest break suggestions • Transportation recommendations After generation, you have full control to customize: • Add or remove attractions • Rearrange activities between days • Adjust timing and duration • Add personal notes and details Each itinerary serves as your starting point - make it your own!

What if I don't like my generated itinerary?

You have two options to get a different itinerary: Option 1: Customize Your Current Itinerary • Add attractions you're interested in • Remove activities that don't appeal to you • Rearrange the daily schedule • Adjust timing and duration • Add or remove days as needed This is recommended if you like the overall structure but want to make adjustments. Option 2: Create a New Trip • Start fresh with a new trip • Same destination, same dates • Receive a newly generated itinerary • Compare with your previous trip To create a new trip: 1. Go to "Start Planning" on the homepage 2. Select the same destination 3. Choose your travel dates 4. Generate a fresh itinerary Your previous trips remain available in "My Trips" for reference. Many travelers find that customizing the generated itinerary is the quickest path to their perfect trip!

How do I customize my itinerary?

Customize your itinerary in multiple ways: Rearrange Activities: • Drag and drop to reorder • Move between days • Adjust start/end times Modify Activities: • Click any activity to edit • Change duration • Add personal notes • Update location details Add Custom Activities: • Click "Add Activity" on any day • Enter activity name and details • Set time and duration • Add location (optional) Remove Activities: • Click menu icon (•••) on activity • Select "Remove" • Confirm deletion Best Practices: • Keep realistic time buffers • Consider travel time between locations • Balance activity levels • Include meal breaks • Add flexibility for spontaneous changes

How accurate are the time estimates?

Time estimates are based on: Activity Duration: • Average visit times for attractions • Historical user data • Official site recommendations • Activity complexity Travel Time: • Distance between locations • Transportation mode • Traffic patterns • Walking speeds Factors to Consider: • Estimates are guidelines, not exact • Your pace may vary • Crowds and queues affect timing • Weather can impact travel time • Personal interests may extend visits Tips for Better Planning: • Add buffer time between activities • Account for meal breaks • Consider rest periods • Plan for photo stops • Leave room for spontaneity Adjust times in your itinerary based on your personal pace!

Can I access my itinerary offline?

Limited offline access is available: What Works Offline: • View saved itineraries • Read trip notes • View attached images (if cached) • Basic trip details What Requires Internet: • Generating new itineraries • Adding/removing attractions • Uploading files • Real-time updates • Sharing with collaborators • Map navigation Best Practices: • Review itinerary before traveling • Download important files beforehand • Screenshot key information • Save offline map areas • Keep digital and paper backups Pro Tip: Our mobile app offers enhanced offline capabilities with automatic caching!

The app is loading slowly or not responding

Try these troubleshooting steps: 1. Check Internet Connection: • Verify you're connected to Wi-Fi or mobile data • Test with another website/app • Try switching networks 2. Clear Browser Cache: • Chrome: Settings → Privacy → Clear Browsing Data • Safari: Preferences → Privacy → Manage Website Data • Firefox: Options → Privacy → Clear Data 3. Update Your Browser: • Use the latest version of Chrome, Safari, Firefox, or Edge • Check for browser updates 4. Disable Browser Extensions: • Temporarily disable ad blockers • Try in Incognito/Private mode 5. Refresh the Page: • Hard refresh: Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac) • Clear cookies for On Your Trip.com 6. Contact Support: • If issues persist, contact our support team • Include browser version and error messages

Which browsers are supported?

On Your Trip works best on modern browsers: Fully Supported: • Google Chrome 90+ (Recommended) • Safari 14+ • Mozilla Firefox 88+ • Microsoft Edge 90+ Mobile Browsers: • Chrome Mobile (Android) • Safari Mobile (iOS) • Samsung Internet 14+ Minimum Requirements: • JavaScript enabled • Cookies enabled • Screen resolution: 320px+ width • Internet connection Not Supported: • Internet Explorer (all versions) • Legacy browsers without ES6 support For best experience: • Keep your browser updated • Enable JavaScript and cookies • Use latest version of supported browsers • Desktop browsers offer full features

How do I clear my browser cache?

Clear cache for different browsers: Google Chrome: 1. Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac) 2. Select "All time" from time range 3. Check "Cached images and files" 4. Click "Clear data" Safari (Mac): 1. Safari menu → Preferences 2. Privacy tab → Manage Website Data 3. Find On Your Trip.com → Remove 4. Or: Develop menu → Empty Caches Firefox: 1. Press Ctrl+Shift+Delete 2. Select "Everything" from time range 3. Check "Cache" 4. Click "Clear Now" Microsoft Edge: 1. Press Ctrl+Shift+Delete 2. Select "All time" 3. Check "Cached images and files" 4. Click "Clear now" After clearing cache: • Close all browser windows • Restart your browser • Visit On Your Trip.com fresh

My trip data is not syncing across devices

If data isn't syncing: 1. Verify Account Sign-In: • Ensure you're signed into the same account on all devices • Check email address matches • Not in Guest Mode 2. Check Internet Connection: • Both devices need active internet • Data only syncs when online • Mobile app requires background sync enabled 3. Force Sync: • Pull down to refresh on mobile • Click refresh icon on web • Close and reopen the app 4. Clear App Cache: • Mobile: App Settings → Storage → Clear Cache • Web: Clear browser cache (see previous FAQ) 5. Sign Out and Back In: • Sign out from all devices • Wait 1 minute • Sign back in 6. Check for Updates: • Update to latest app version • Restart devices after update Still not working? Contact support with: • Devices you're using • When the issue started • Error messages (if any)

File uploads are failing

If file uploads fail: Check File Requirements: • Maximum size: 10MB per file • Supported types: JPG, PNG, HEIC, PDF, DOC, DOCX • File name must be under 255 characters Common Solutions: 1. File Too Large: • Compress images before uploading • Use smaller file formats • Split PDFs into smaller documents 2. Unstable Connection: • Ensure stable internet connection • Avoid uploading on slow/mobile networks • Try again when connected to Wi-Fi 3. Browser Issues: • Try a different browser • Clear browser cache • Update to latest browser version 4. Format Issues: • Convert to supported format • Ensure file isn't corrupted • Try renaming file (remove special characters) 5. Storage Limit: • Check account storage quota • Delete unused files • Upgrade plan if needed Alternative: Email large files to contact@onytrip.com with your trip ID.

How is my personal data protected?

On Your Trip employs enterprise-grade security to protect your data: Authentication & Encryption: • Secure authentication system for user management • All passwords securely hashed (never stored in plain text) • TLS 1.3 encryption for all data transmission • Data encrypted at rest on secure cloud servers Cloud Infrastructure: • Hosted on enterprise cloud infrastructure • NoSQL database with automatic security rules • Secure cloud storage for files and images • Geographic redundancy and automatic backups • 99.95% uptime guarantee Access Control: • Advanced security rules enforce user-level permissions • Users can only access their own trip data • Secure token-based authentication • Automatic session management and timeout • Multi-factor authentication support Data Storage: • Trip data stored in secure cloud database • Files stored in encrypted cloud storage • Local caching for offline access (device only) • Guest mode data stored locally (7-day retention) Compliance & Standards: • GDPR compliant (European Union) • CCPA compliant (California) • SOC 2 Type II certified infrastructure • ISO 27001 certified security • Regular third-party security audits Your Privacy Rights: • View all your data in your profile • Export your trip data anytime • Delete your account and all data • Control notification preferences • Revoke third-party access anytime We never sell your personal data to third parties. Your trip plans, preferences, and personal information remain private and secure.

What data does On Your Trip collect?

We collect only what's necessary: Account Information: • Email address • Name (display name) • Password (encrypted) • Profile photo (optional) Trip Data: • Destinations and dates • Travel preferences • Itinerary details • Notes and attachments Usage Data: • Pages visited • Features used • Device type • Browser information • IP address (for security) We DO NOT collect: • Social Security Numbers • Credit card details (handled by payment processors) • Precise location tracking • Browsing history outside On Your Trip • Contacts or address books All data collection is: • Transparent (disclosed in Privacy Policy) • Optional (account required for full features) • Secure (encrypted and protected) • Controlled (you can delete anytime)

How do I delete my account and data?

To permanently delete your account: 1. Sign in to your account 2. Go to Settings → Account 3. Scroll to "Danger Zone" 4. Click "Delete Account" 5. Confirm deletion (this is permanent!) What Gets Deleted: • All personal information • Trip data and itineraries • Notes and attachments • Shared trips (your access only) • Account preferences • Login credentials What Happens Next: • Immediate account deactivation • Data deletion within 30 days • No recovery after deletion • Email confirmation sent Before Deleting: • Export your trip data (Settings → Export Data) • Download important files • Inform trip collaborators • Cancel any active subscriptions Alternative: Archive account instead of deleting: • Keeps data but deactivates account • Can reactivate later • Preserves trip history

How does On Your Trip use cookies?

On Your Trip uses cookies for functionality and improvement: Essential Cookies (Required): • Authentication and login • Session management • Security features • Remember preferences Functional Cookies: • Language preferences • Display settings • Recently viewed trips • Search history Analytics Cookies (Optional): • Page visit statistics • Feature usage data • Performance metrics • Error tracking We DO NOT use: • Third-party advertising cookies • Cross-site tracking • Social media pixels (without consent) Managing Cookies: • Accept all in cookie banner • Customize in Settings → Privacy • Disable in browser settings • Use private/incognito mode Disabling cookies may: • Prevent sign-in • Reset preferences • Limit functionality • Affect user experience See our Cookie Policy for complete details.

Do you share my data with third parties?

On Your Trip has a strict data sharing policy: We NEVER: • Sell your personal information • Share data with advertisers • Provide data to data brokers • Use your data for unrelated purposes We ONLY share with: Service Providers (as needed): • Cloud hosting (Google Cloud Platform) • Authentication services (Firebase Auth) • Email services (for notifications) • Payment processors (for subscriptions) • Analytics (anonymous usage data) All third parties: • Sign data processing agreements • Follow GDPR/CCPA standards • Use data only for specified purposes • Cannot use data for their own purposes Legal Requirements: • Court orders or legal process • Protect rights and safety • Prevent fraud or abuse • Comply with laws You Control: • Review privacy settings anytime • Opt out of optional data sharing • Request data access report • Delete account and data Transparency is our priority - any changes are communicated clearly.

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